Contact Us
How can we help?
Have a question about sizing, personalization, an order, or your Char and Lu necklace? We’re happy to help.
For the fastest response, email us at support@charandlu.com.
If you’re contacting us about an existing order, please include your order number and any helpful details or photos so we can assist you more quickly.
Before you reach out
You may find what you need here:
FAQ — common questions about Char and Lu necklaces, personalization, shipping, returns, and care
Size Guide — sizing and measurement instructions
Safety & Use — important wear, care, and safety guidance
Shipping Policy — processing times, shipping options, and delivery information
Return and Refund Policy — returns, personalized orders, damaged items, and refunds
Mailing address
Pawsch Pet Company LLC
350 E 400 S
Suite 54912
Salt Lake City, UT 84111
United States
Please contact us before mailing a return. Return eligibility and instructions are provided in our Return and Refund Policy.
Customer support
We want you and your dog to love your Char and Lu order. If something isn’t right, send us a note and we’ll do our best to help.